Frequently Asked Questions (FAQ)

Frequently Asked Questions

Find answers to common questions about shopping at Cliprox. If you don't find what you're looking for, please contact our customer support team.

Ordering & Payment

Q: What payment methods do you accept?
A: We accept all major credit/debit cards, UPI, net banking, and Cash on Delivery (COD) for eligible orders.

Q: Is it safe to use my credit card on your website?
A: Yes, all transactions are processed through secure payment gateways with encryption to protect your information.

Q: Can I modify or cancel my order?
A: You can modify or cancel your order within a few hours of placing it. Please contact us immediately for assistance.

Shipping & Delivery

Q: How long will it take to receive my order?
A: Delivery typically takes 3-5 business days for metro cities, 5-7 days for other cities, and 7-10 days for remote areas.

Q: Do you offer free shipping?
A: Yes, we offer free shipping on orders above a certain amount. The threshold is displayed at checkout.

Q: How can I track my order?
A: Once shipped, you'll receive a tracking number via email and SMS to monitor your delivery status.

Returns & Refunds

Q: What is your return policy?
A: You can return most items within 7 days of delivery if they're unused and in original packaging. See our Return & Refund Policy for details.

Q: How long does it take to process a refund?
A: Refunds are processed within 5-7 business days after we receive and inspect the returned item.

Q: What if I receive a damaged or defective product?
A: Contact us immediately with photos of the issue, and we'll arrange a replacement or full refund at no cost to you.

Products

Q: Are your products genuine?
A: Yes, we only sell authentic, quality products from trusted suppliers.

Q: Do you offer warranties on products?
A: Warranty coverage varies by product. Check individual product descriptions for warranty information.

Account & Privacy

Q: Do I need to create an account to place an order?
A: You can checkout as a guest, but creating an account helps you track orders and save preferences.

Q: How do you protect my personal information?
A: We use industry-standard security measures to protect your data. See our Privacy Policy for more details.

Still Have Questions?

If you couldn't find the answer you're looking for, please visit our Contact Us page or email us at support@cliprox.com. We're here to help!